“If you look at the strength of Skype and Teams combined, they should be the ones having the Zoom moment but they’re not. “Zoom has become the poster child for video conference, both from a consumer and corporate perspective,” says Milanesi. And so when coronavirus hit, what in the first half of 2017 would have been a call to download Skype to keep in touch instead became a demand to download Zoom. Many companies had quietly moved over from Skype to Zoom in the intervening years as Skype added more and more features that didn’t fit the core functionality of the service: producing decent quality video calls. An April 2020 survey of 1,110 US companies by Creative Strategies showed that 27 per cent of businesses primarily used Zoom for video calls and meetings, compared to 18 per cent that used Teams, and 15 per cent that used Skype.
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(Eric Yuan, Zoom’s founder, has been working on web conferencing software since he arrived in the US in 1997 from China to work for WebEx). Not that people are using either as much as Zoom, which benefited both from being free to download and more reliable than its competitors. By July 2021, Skype will disappear, and anyone wanting to make a business video call through Microsoft products will instead have to use Teams.
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